Privacy Policy

Last updated: 22/01/26

At The Coach House, we respects your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1. Who We Are

The Coach House
Website: https://coachhouse-canterbury.co.uk
Email: info@coachhouse-canterbury.co.uk
Address: 34 Watling street, Canterbury, CT1 2UD

We are the data controller responsible for your personal data under UK data protection law.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Contact information – such as your name, email address, phone number (e.g. via contact or booking forms)
Booking information – dates of stay, number of guests, special requests
Technical data – IP address, browser type, device information
Usage data – pages visited, time spent on site
Cookies and similar technologies

3. How We Use Your Data

We use your personal data to:

Respond to enquiries and manage bookings
Provide and improve our services
Communicate with you about your stay or requests
Comply with legal obligations
Improve website performance and user experience

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

Contract – when processing is needed for your booking or enquiry
Legitimate interests – to operate and improve our business and website
Consent – where you have explicitly agreed (e.g. for marketing or non-essential cookies)
Legal obligation – for tax, accounting, or regulatory requirements

5. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data against loss, misuse, or unauthorised access.
Your data is stored securely and only accessed by those who need it for business purposes.

We only keep your data for as long as necessary for the purposes for which it was collected or to meet legal requirements.

6. Sharing Your Data

We do not sell your data. We may share it only with:

Service providers (e.g. booking platforms, website hosting, email services)
Legal or regulatory authorities if required by law

All third parties are required to respect your data and process it lawfully.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

8. Your Data Protection Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the ICO (Information Commissioner’s Office)

More information: https://ico.org.uk

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Email: info@coachhouse-canterbury.co.uk

The Coach House